Transparency Policy

Zwaya Jobs believes that transparency is essential to building trust between job seekers, professionals, freelancers, employers, and businesses.

As a digital platform connecting talent with employment, recruitment, freelance, and professional development opportunities, we recognise the importance of providing clear, accurate, and accessible information about our services and how they operate.

This Transparency Policy (“Policy”) establishes our commitment to honest communication, responsible information disclosure, fair platform practices, and accountability in our relationships with users and business partners.

Our objective is to help users understand the services available to them, the responsibilities of different parties, the conditions associated with opportunities, and the factors that may influence their experience on Zwaya Jobs.

Transparency does not mean unrestricted disclosure of confidential information, personal data, proprietary technology, or information protected by law.

This Policy complements the Zwaya Jobs Terms & Conditions, Privacy Policy, User Conduct Policy, Account & Security Policy, and other applicable platform policies.

This Policy applies to Zwaya Jobs' communications, disclosures, and relevant operational practices concerning:

• Job seekers and employment applicants.
• Employers, recruiters, and authorised business representatives.
• Freelancers and independent professionals.
• Businesses seeking freelance or professional services.
• Training providers and course participants.
• Users of paid subscriptions, advertising, or recruitment services.
• Other individuals and organisations interacting with the Platform.

It covers information presented through the Zwaya Jobs website, account interfaces, job advertisements, professional profiles, recruitment tools, payment processes, support channels, and other available services.

This Policy applies to activities conducted by Zwaya Jobs and establishes relevant transparency expectations for independent users and business partners.

Zwaya Jobs aims to describe its services clearly and accurately so users can make informed decisions.

Information about available services should explain their principal purpose, relevant features, eligibility requirements, and material limitations.

Depending on the services offered, the Platform may provide:

• Job search and employment application tools.
• Professional profiles and CV hosting.
• Employer recruitment and candidate discovery features.
• Freelance project connections.
• Training and professional development resources.
• Paid subscriptions, advertisements, and promotional services.
• Related communication and account management functionality.

The availability of individual features may depend on account type, subscription arrangements, location, or technical and operational requirements.

Zwaya Jobs will not knowingly present unavailable features as operational or misrepresent the scope of services provided.

Where a feature is under development or subject to limitations, material information about its availability should be communicated appropriately.

Zwaya Jobs primarily operates as a technology platform facilitating professional connections between independent users.

Unless expressly agreed otherwise, Zwaya Jobs does not act as the employer of individuals applying for jobs through the Platform and does not become a party to employment or freelance contracts independently concluded between users.

Employers remain responsible for their recruitment decisions, employment offers, contractual terms, remuneration, and compliance with applicable labour laws.

Job seekers and freelancers remain responsible for the accuracy of information they provide and for evaluating opportunities before entering into contractual arrangements.

Where Zwaya Jobs directly provides a separate recruitment, training, managed service, or other contractual offering, its specific responsibilities will be explained in the relevant service terms.

The presence of an opportunity on the Platform does not, by itself, constitute a guarantee or endorsement of the employer, project, or outcome.

Zwaya Jobs expects employers and recruiters to publish genuine, accurate, and sufficiently informative job advertisements.

Employers should clearly communicate material information relevant to the advertised opportunity, including, where applicable:

• The employing organisation or authorised recruiter.
• The job title and principal responsibilities.
• The required qualifications and experience.
• The employment location or remote-work arrangements.
• The nature of the employment relationship.
• Material working conditions and contractual requirements.
• Remuneration or salary information where required by applicable law or expressly represented in the advertisement.
• Relevant application instructions and deadlines.

Employers must not knowingly publish fictitious vacancies, misrepresent material employment conditions, or use job advertisements to obtain personal information for unrelated purposes.

Zwaya Jobs may review, restrict, or remove advertisements that reasonably appear fraudulent, misleading, unlawful, or inconsistent with Platform policies.

The Company does not guarantee that every advertisement has been independently verified unless a particular verification process is expressly identified.

Zwaya Jobs recognises the importance of helping users understand who is offering an employment or professional opportunity.

Employer accounts may be subject to registration, identity, business information, or other verification requirements, depending on the controls implemented by the Platform.

Where the Platform displays verification labels, we explain what the relevant status confirms and what it does not.

Verification may confirm certain submitted information, but it does not necessarily establish an employer's financial reliability, compliance history, employment conditions, or future conduct.

Zwaya Jobs will not describe an employer as fully verified or approved unless the applicable verification requirements have actually been completed.

Users are encouraged to exercise reasonable judgment when evaluating employers and opportunities, including those associated with verification indicators.

Zwaya Jobs allows registered employers and recruiters to search professional profiles and CVs for legitimate recruitment purposes.

Job seekers should be informed that information included in searchable professional profiles may be accessible to registered employer accounts.

Depending on Platform functionality and applicable settings, this may include professional experience, qualifications, skills, employment preferences, CVs, and other information provided by the user.

The Platform should communicate material profile visibility options and any restrictions affecting employer access.

Users should also understand that employers may independently retain information lawfully received through candidate searches or job applications.

Zwaya Jobs does not guarantee that information previously downloaded by an independent employer can be withdrawn from that employer's records following account deletion.

Further details about candidate information, employer access, and privacy rights are provided in the Privacy Policy.

Zwaya Jobs supports clear and responsible communication throughout recruitment activities.

Employers and recruiters are expected to provide accurate information about their opportunities and avoid misleading applicants concerning selection processes or employment outcomes.

The Platform may facilitate application submission, candidate discovery, recruitment communications, and other available recruitment functions.

However, unless expressly stated otherwise, Zwaya Jobs does not control an employer's internal recruitment process or guarantee that applications will be reviewed, acknowledged, or result in interviews or employment offers.

Where application status information is displayed, its meaning and source should not be represented misleadingly.

Employers remain responsible for their independent hiring decisions and for providing any applicant notifications required by applicable law.

Zwaya Jobs will not knowingly represent an application as accepted, shortlisted, or approved without an appropriate basis.

Where freelance services are available, Zwaya Jobs aims to facilitate clear communication between independent professionals and clients.

Freelance project descriptions should provide accurate information about the nature of the requested services, relevant requirements, expected deliverables, and material commercial conditions.

Freelancers must accurately represent their qualifications, experience, portfolios, and service capabilities.

Clients and freelancers are responsible for agreeing on project scope, fees, deadlines, acceptance criteria, intellectual property arrangements, and other contractual conditions.

Unless expressly agreed otherwise, Zwaya Jobs does not guarantee project availability, client payments, freelancer performance, or successful project completion.

Where the Platform offers additional managed services or transaction protections, their scope and limitations will be disclosed through the applicable service terms.

Zwaya Jobs is committed to presenting material pricing and payment conditions clearly before users purchase paid services.

Where applicable, users should be informed of:

• The price of the service.
• The principal features or benefits included.
• The applicable billing period.
• Any recurring subscription charges.
• Automatic renewal arrangements, where applicable.
• Material service limitations.
• Cancellation conditions.
• Applicable taxes or mandatory charges.
• Relevant refund conditions.

Zwaya Jobs will not knowingly impose undisclosed mandatory charges or misrepresent a paid service as free.

Where additional optional services are offered, their charges should be presented separately or otherwise disclosed clearly.

Payments are processed through third-party payment providers.

The applicable payment terms, subscription conditions, and refund arrangements are governed by the Terms & Conditions, Refund & Dispute Resolution Policy, and relevant purchase disclosures.

Zwaya Jobs may offer advertising, promoted job listings, featured employer profiles, or other paid promotional services.

Where paid placement materially influences the visibility or prominence of content, the Platform should provide appropriate disclosure so users can distinguish sponsored content from ordinary listings.

Labels such as “Sponsored,” “Promoted,” or equivalent descriptions may be used where relevant.

Payment for promotional visibility does not constitute a guarantee of an employer's legitimacy, a candidate's suitability, or the quality of an advertised opportunity.

Sponsored content remains subject to applicable Platform rules and legal requirements.

Zwaya Jobs may remove promotional content that violates its policies or applicable law.

The availability and presentation of advertising features depend on the Platform's implemented services.

Zwaya Jobs may use search, filtering, ranking, and recommendation technologies to help users discover relevant jobs, candidates, freelance opportunities, and professional development resources.

Where implemented, these features may consider factors such as:

• Professional skills and qualifications.
• Relevant experience.
• Job requirements.
• Location and work preferences.
• Search terms and selected filters.
• Profile or listing information.
• Other factors relevant to the requested service.

The order in which results appear does not necessarily represent an independent assessment of quality, suitability, or trustworthiness.

Where payment influences the placement or prominence of listings, the relevant content will be identified as promotional.

If Zwaya Jobs introduces AI-assisted matching, profiling, or automated decision-making features, material information about their operation and implications will be provided where required by applicable law.

The Platform will not claim that automated recommendations guarantee employment, candidate suitability, or successful recruitment.

Zwaya Jobs recognises that users should understand how their personal information is collected, used, shared, and retained.

The Privacy Policy provides information about:

• Categories of personal information collected.
• Purposes of processing.
• Professional profile visibility.
• Employer access to candidate information.
• Third-party service providers.
• Payment-related information.
• Cookies and similar technologies.
• International processing and transfers.
• Retention and deletion practices.
• Applicable privacy rights and available choices.

Zwaya Jobs aims to communicate material changes to personal information processing in accordance with applicable legal requirements.

Transparency does not authorise disclosure of another person's personal information or confidential records.

Zwaya Jobs may work with technology providers, payment processors, training providers, advertising partners, and other independent service providers.

Where third-party involvement materially affects the service provided to users, relevant information should be communicated through applicable service descriptions, policies, or transaction disclosures.

Third-party providers may operate under their own contractual terms and privacy notices.

Zwaya Jobs will not knowingly misrepresent independent third-party services as services directly provided or guaranteed by the Company.

Commercial partnerships or integrations do not automatically constitute an endorsement of every activity undertaken by the relevant third party.

Users should review applicable third-party conditions before entering into independent contractual arrangements.

Zwaya Jobs is committed to applying its published Platform rules fairly and consistently.

Account restrictions and content removal are based on legitimate grounds, such as policy violations, security concerns, fraud prevention or legal obligations.

Where appropriate and reasonably practicable, users may be informed of material enforcement decisions affecting their accounts or content.

The amount of information disclosed may be limited where necessary to protect security, confidential investigations, other users, or legal obligations.

Users may request review of relevant decisions through available support procedures.

Further details are provided in the User Conduct Policy and Account & Security Policy.

Zwaya Jobs aims to provide clear and professional communications concerning its services, account matters, payments, complaints, and other relevant issues.

Official communications should accurately identify their purpose and avoid misleading statements about users' rights or obligations.

When a significant interruption or material service change affects users, we provide relevant information where reasonably practicable or required by law.

Users may contact Zwaya Jobs for clarification concerning Platform services or policies.

We do not guarantee a particular response time unless a specific service-level commitment has been expressly established.

Support communications may be retained and processed in accordance with the Privacy Policy.

Users are encouraged to raise concerns about inaccurate information, misleading advertisements, undisclosed charges, suspicious recruitment practices, or other matters affecting transparency.

Concerns and requests for clarification may be submitted to:

Email

info@zwayajobs.com

Reports should identify the relevant issue and provide sufficient information to permit reasonable review.

Zwaya Jobs may request additional information where necessary to assess a concern.

We will consider reports according to their seriousness, available evidence, and applicable legal requirements.

Submitting a concern does not guarantee a particular outcome or require disclosure of confidential internal information.

Users who report suspected misconduct in good faith must not be subjected to improper retaliation by persons acting on behalf of Zwaya Jobs.

Zwaya Jobs recognises that transparency requires more than publishing policies.

The Company aims to maintain appropriate processes for reviewing material service disclosures, correcting misleading information within its control, addressing legitimate user concerns, and improving the clarity of Platform communications.

Relevant responsibilities may include:

• Reviewing the accuracy of published service descriptions.
• Maintaining clear information about paid services.
• Addressing misleading or fraudulent Platform content.
• Evaluating material user complaints.
• Reviewing changes affecting privacy or account access.
• Improving explanations of new Platform features.
• Updating policies when operational or legal requirements change.

The extent and form of these measures will reflect the Company's actual operations, available resources, and applicable legal obligations.

Zwaya Jobs operates through an Iraqi-registered company and is committed to complying with applicable Iraqi laws and regulations.

Additional legal obligations may arise where services are offered to users or businesses in other jurisdictions.

This Policy may be reviewed and updated to reflect changes in Platform operations, commercial practices, technology, or applicable legal requirements.

The latest version will be published on the Zwaya Jobs website with its effective or revision date.

Where changes materially affect users' rights or obligations, additional notice will be provided where required by applicable law.

This Policy does not replace mandatory legal disclosures or contractual information required for particular services.

For questions about this Transparency Policy, requests for clarification, or concerns regarding Platform disclosures and practices, please contact:

Platform

ZWAYA JOBS

Operating Company

ZWAYA AL IRAQ FOR ONLINE SERVICES, ONLINE MARKETING, ADVERTISING AND PUBLICITY LLC

Company Registration Number

M.Sh.A. - 2 -3285

Address

Baghdad, Iraq

Website

www.zwayajobs.com

Email

info@zwayajobs.com

Zwaya Jobs is committed to communicating clearly, acting responsibly, and supporting informed decisions across its professional community.